Frequently Asked Questions > EvolveMyBoiler

Please find answers to our most commonly asked boiler questions here. If you have any further questions please don't hesitate to contact us.

Boilers and central heating systems

Using EvolveMyBoiler's quoting system

  • How do I get an instant quote for a new boiler?
    • Simply answer the questions using our online tool and we will display a range of boilers suitable for your property. You choose the boiler that fits your needs and budget.
  • What about paying on finance?
    • At each step you can use our finance calculator to estimate how the cost can be split into monthly payments. If you are interested in paying this way then click the 'Apply for finance' button to let us know this is how you'd prefer to pay. Acceptance is based on your circumstances and is not guaranteed. The prices shown are illustrative based on values at the time of your quote. Our friendly team will call you to discuss and confirm the final payment values before anything is set up.
  • What are upgrades?
    • As part of the quote process we offer a range of optional upgrades that are recommended for your chosen boiler. This includes additional system maintenance options and smart controls as well as bundles to offer you the greatest value for money. If any of these are of interest to you, simply click the 'Add' button to add them to your fixed price quote.
  • What happens when I submit my application?
    • We will receive your property and contact information, your chosen boiler, chosen upgrades, preferred install date and method of payment (full or finance), and then one of our experienced engineers will be assigned to your job. They will give you a call to run through and double check that all the information is correct and will then be able to book your job in. We endeavour to honour your chosen preferred wherever possible, however, if this is not the case your engineer will call and book you in for the nearest date most convenient for you.
  • Do you need photos?
    • Photos enable us to purchase all the correct parts and fittings without having to visit your property in advance so prior to your visit we may ask for these. For example, the current position of your boiler or the flue. They can be emailed or uploaded via a link that can be sent to you.
  • What if I have any questions that are not answered in this FAQ?

Boiler installation and aftercare

  • How long will it take to fit my new boiler?
    • Depending on whether the job is a straight replacement or a full heating system, we aim to complete the job in 1-3 days. Usually jobs are completed in a single visit.
  • What time will the engineer arrive?
    • Our engineers aim to arrive by 8am on the day of the install.
  • Do I need to move or protect my furniture?
    • Our engineers ask that a clear path is created between the main entrance and the boiler/cylinder site for easy access to their van, tools and equipment. We provide floor coverings to protect your floors and carpets and our engineers are trained to work as cleanly and tidily as they can.
  • What about waste material?
    • Our engineers will take waste material, old boilers and radiators with them when they leave.
  • How do I pay for my new boiler?
    • If you are paying in full, your fixed price will be due as soon as the job is complete. You can pay on the day or we can send you an itemised invoice with our payment terms. We can take payment by any major debit or credit card, by BACS or in cash.
      If you have chosen to pay by finance, this will need to be approved based on your circumstances, then any deposit will be due upon completion and handover, and the remaining balance with be set up as monthly direct debit payments.
  • How do I register my warranty?
    • Our engineer will register your warranty on your behalf upon completion of your install. The relevant certificate will then be sent to you for your records.
  • How do I book a service?
    • Before they leave our engineer can book your service into our diary for 1 year from the install date or you can call us any time before it is due. If you need any help or advice before that time you can contact your engineer directly or call us on 0800 2335366.

For further information on our new boiler installation and boiler replacement services across , please give us a call or send us a message